A list if answers to common questions.
No. The SCTP is an unconditional social support intervention that does not require payment on the part of the beneficiary. However, selection of beneficiaries follows a targeting process.
Eligibility criteria are based on a household being ultra-poor (unable to meet most basic needs: food, essential non-food items etc.) and labour constrained (a household is labour constrained if there are no ‘fit to work’ members in the household, or if the dependence ratio of unfit-to-fit exceeds three). Household members that are defined as ‘unfit’ are those who are below 18 and above 64 years of age, or within the age bracket of 18-64 but have a chronic illness or disability, or otherwise unable to work.
Yes. The Government of Malawi’s Social Cash Transfer Programme (SCTP) is locally known as Mtukula Pakhomo (the name for the programme in Chichewa).
Official communication to beneficiaries is usually disseminated from the District Councils to members of the Community Social Support Committees (CSSC) who relay messages to the beneficiaries. District Officers are also able to engage directly with beneficiaries on payment days to interface informally and answer any questions that may arise then.
The SCTP does not run any competitions, nor does it send any text messages to beneficiaries alerting them to having ‘won’ money from the SCTP.
If you receive such a text message, it is a scam, do not reply. Please report it to your District Officer on payday or to the Community Social Support Committee (SCCS) so that they can flag appropriately.
Reports of scams can also be made on the toll-free line of 351, where you will speak to someone at the central level call centre of the Ministry of Gender, in Lilongwe. All cases reported to the call centre are taken seriously and investigated promptly.
Cash transfers to selected beneficiary households are delivered on a bi-monthly basis (in Districts currently pay Cash Transfers manually) and on a monthly basis (in Districts making Cash Transfers through e-payment) at coordinated pay points, within specific village clusters.
Any changes to the schedule of payments will be made to beneficiaries by either District Officers or CSSC members.
The SCTP only provides beneficiary households with Cash Transfers. It does, however, collaborate with other institutions and initiatives to allow for linkages to other social protection interventions that could assist beneficiaries to access further resources to improve the quality of their lives.
Mtukula Pakhomo programme beneficiaries enter into the program for at least four years. However, there are specific circumstances in which beneficiaries can no longer be part of the program, such as:
• The household moves out of the program area
• The household dissolves completely
• The household head decides to renounce as a beneficiary of the program
• The household graduates during re-targeting, when the eligibility criteria are no longer met.
After SCTP beneficiaries have reached a four-year cycle, as per program regulations, a retargeting process is carried out to determine eligibility of incoming beneficiaries. New beneficiaries who fall under the criteria are then included into the programme. You must meet the criteria (see FAQ 2) to qualify for the programme.
Beneficiaries are advised to report any grievances to their CSSC members or to Case Management Officers at the pay point during transfers. CSSC members relay the grievances and any other issues to District Officers who record the grievance on the SCTP system and follow-up accordingly.
Reports of grievances can also be made on the toll-free line of 351, where you will speak to someone at the central level call centre of the Ministry of Gender, in Lilongwe. All cases reported to the call centre are taken seriously and investigated promptly.